Seattle, WA

Local Freight Forwarding Company is looking for a Full-Time, Dispatcher/Operations Assistant for our truck brokerage division.  This is a Monday-Friday position in our Kent Office.  Company offers full benefits package that includes; medical, dental, paid time off as well as a generous company match 401k.

Ideal Candidates will have a demonstrated history of exceptional customer service experience while working in a transportation and logistics environment and a basic familiarity of Freight Brokering Operations to include;

Familiarity with:

-The efficient and economical movement of cargo and processing of documentation such as BOL’s & POD’s

- Dispatching Software

- Tracking & Tracing

- Loadboards such as DAT & Internet Truckstop

Proficiency in:

- Microsoft Office products particularly Excel & Word

- GMAIL

Ability to:

- Professionally and effectively function and multitask while remaining detail oriented in a fast paced and high stress working environment

- Cultivate positive relationships with internal and external customers

- Problem Solve & make sound decisions under pressure

- Effectively communicate verbally and in writing

- Prioritize and organize work while managing competing priorities

- Thrive in an autonomous work environment with limited supervision and take ownership of duties and responsibilities

DUTIES/RESPONSIBILITIES:

- Manage and maintain flow of paperwork involved with each load, quotes, rate confirmations BOL’S, POD’s and any other important documents assigned to a specific load

- Contact trucking companies to negotiate rates, set up new carriers and coordinate schedules for pickup and delivery, tracking and tracing

- Respond effectively to customers in a timely manner

- Ensure completion and accuracy of documentation

- Handle customer service requests relative to the transportation of cargo

- Follow up on pickup and deliveries and communicate to customers

 

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