Domestic Operations Supervisor
Local Freight Forwarding Company is looking for a Full-Time, Domestic Operations Supervisor. This is a Monday-Friday position in our Kent Office. Company offers full benefits package that includes; medical, dental, paid time off as well as a generous company match 401k.
The basic function of the Domestic Operations Supervisor is to ensure the domestic operations department is functioning efficiently, effectively, profitably and in line with the Blue Print; of these, most important is following our corporate values and standards as dictated by the TML Blueprint.
JOB DESCRIPTION SUMMARY:
This person is responsible for maintaining a positive attitude while interacting with all customers and other employees.
This person is responsible for ensuring that customers receive excellent customer service, consistently.
The basic function for this position is to maintain accuracy and efficiency throughout all domestic quoting, routing, processing and tracking functions.
This person must have the ability to assist in creating and maintaining a positive work environment by consistently presenting a positive attitude for other employees to emulate.
This person must have the ability to quickly learn how to use Pilot’s proprietary software as this is used daily for tracking, quoting & processing domestic shipments.
This person must be an efficient and accurate typist with a minimum of 2 years experience.
This person must have a minimum of 2 years experience in customer service.
This person must be able to work well with, and supervise, others as there is constant interaction with cartage operations, warehouse personnel and management.
Quoting domestic rates accurately and efficiently to customers.
Oversight of all domestic tracking to ensure consistency and ownership with follow up.
Oversight of Canadian tracking to ensure consistency and ownership with follow up.
Oversight of ILS entry & tracking to ensure consistency and ownership with follow up.Domestic
Ensure all emailed quotes are sent back to customer within 10 minutes.
Assist other operations personnel with domestic quotes to ensure profitability is maximized.
Maintain the relationships with all carriers and make sure the RDO is aware of any problems in a timely manner.
Maintain in good order, all records and files, and the safe keeping of all company records in operations.
Assist in making routing decisions when necessary to ensure cargo is being booked and routed to fulfill customers’ expectations.
Monitor all routings and make sure they are profitable.
Communicate with the carriers to be sure we are getting the best (lowest) rates possible
The majority of the time (90%) will be spent in an office environment.
The hours may be long when specific reports are due, thus some extended schedules maybe necessary.
What you get at Transmark:
401k with company match, 100% vested from the start
Ideal Perception Award Program – customer driven cash awards for outstanding service
Numerous company lunches provided throughout the year
Transmark logistics is an award-winning company that truly values it employees. From employee suggested charitable donations to our blueprint promise when you join us, you become part of the Transmark family! To learn more, please go to our website: https://transmarkdelivers.com/about-us/
Our BLUEPRINT Promise to you:
Transmark Logistics will provide you an opportunity to learn, grow and be successful in your career.
Your input will be heard and considered.
We will be respectful and honest with you.
You will be empowered and entrusted to meet customer expectations.
We will honor our commitments to you.